Shipping policy

Shipping Policy – YOCPlatform


1) Order Processing Time

  • Orders placed on business days (Mon–Fri) are processed within 24–48 hours after payment has been confirmed.

  • Orders placed on weekends or public holidays are processed on the next working day.

  • If an item is temporarily out of stock, the customer will be promptly informed of the delay and available options (waiting, replacement, or refund).

2) Delivery Methods

We offer convenient and reliable delivery options:

  • Courier delivery (to the address provided)

  • InPost parcel lockers (where available)

  • Personal collection (if available – see our Contact page for details)

3) Shipping Costs

  • Shipping costs depend on the chosen delivery method and will be displayed during checkout.

  • Free shipping promotions may apply periodically – see our current promotions for details.

4) Delivery Times

  • Poland: 1–3 working days from dispatch.

  • EU countries: 3–7 working days from dispatch.

  • Non-EU countries: delivery time is calculated individually, depending on destination.

Please note: delivery times may vary due to circumstances beyond our control (e.g., customs clearance, courier delays, or force majeure).

5) Tracking Shipments

All shipments include a tracking number, which will be provided by email once your parcel has been dispatched.

6) Damaged Parcels

If you notice visible damage to the parcel upon delivery, please complete a damage report with the courier and notify our Customer Service immediately.

Claims for damaged shipments will be assessed based on the damage report and photo documentation.

7) International Shipping

  • We ship to most European countries and selected non-EU destinations.

  • Shipping cost and delivery time depend on the destination country and are calculated individually at checkout.

  • For deliveries outside the European Union, customs duties, taxes, and import charges (if applicable) are the responsibility of the customer.

8) Contact

For any questions regarding shipping, please contact us:

📧 Email: sale@yocplatform.com
📞 Phone: +48 516 587 889